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FAQs

Answers to Some of Our Most Common Questions

Have a question about your upcoming move? You're not alone. Below are some of the questions we are asked most often. If you still have questions or concerns, feel free to contact us, and one of our experienced representatives will gladly help you.

Can my possessions be stored temporarily?

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local United agent's warehouse. United agents throughout the world provide safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage, and final delivery charges from the warehouse.



If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your United agent for information regarding storage arrangements

Can I track my employees' shipments?

Yes, you can. With our shipment tracking, you have the ability to check-in on any of your employees’ shipments to see exactly where they are at any time. Additionally, we provide your employee access with their last name and order number so he or she can also track their personal shipment.

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